CrACKLES FAQ
Absolutely! We have a selection of CrACKLES available to purchase at our Times Square Center shop. Just stop by, choose your flavour and enjoy!
Our daily selection varies, so if you're looking for something specific or need a larger quantity, we recommend ordering in advance.
We recommend ordering as early as possible, particularly for larger, customized or corporate orders.
Same day delivery is available for selected products, including CrACKLES in a Box and Samplers and Numbers. CrACKLES Singles and Pops require at least one day's notice.
For larger quantities or custom designs, logos, bespoke tags or packaging, please allow additional time. If you have a specific date in mind, get in touch and we'll be happy to advise.
Yes, we currently deliver across the UAE.
Yes! Orders can be collected from our shop on the first floor of Times Square Center, Dubai. Please select pick-up when placing your order online.
So many! CrACKLES are perfect for birthdays, celebrations, weddings, baby and bridal showers, seasonal occasions, school events, corporate gifting, branded giveaways and more. They're also pretty great when you simply feel like a treat!
Absolutely! We create CrACKLES for corporate gifting, events, branded giveaways, schools and special occasions, with a range of customization options available.
Please call or Whatsapp us on +971 50 752 1973 and we'll be happy to help bring your idea to life.
Yes! We offer a range of customization options, including company logos, personalized messages, custom tags, shapes and packaging, depending on the product and quantity.
For corporate gifting, events or personalized orders, please call or Whatsapp us on +971 50 752 1973 to discuss your requirements.
Most CrACKLES are best enjoyed within four days of production when stored correctly at room temperature in an airtight container. Each order will include the relevant production date, expiry and storage instructions.
We use high-quality, premium ingredients including crisped rice cereal, creamy marshmallows and real butter.
Our unique flavours are crafted with fine chocolates and other hand-selected toppings to ensure every bite is indulgent.
Please reach out to us directly for more specific information.
We now offer a selection of gluten-free CrACKLES, made using gluten-free ingredients. However, our kitchen also handles gluten-containing ingredients, so we cannot guarantee the absence of traces. Our gluten-free range may therefore not be suitable for those with coeliac disease or severe gluten allergies.
Yes, all of our treats contain butter from cow's milk.
We are able to accommodate a dairy-free option, please reach out to us directly to learn more.
Most of our CrACKLES do not contain nuts as an ingredient. However, our kitchen handles nuts and other allergens, so we cannot guarantee the absence of traces. If you have a specific allergy, please contact us before ordering so we can provide information about the ingredients in your chosen products.
Standard orders may be cancelled at least 24 hours before the scheduled delivery or pick-up time for a full refund. Unfortunately, we are unable to issue refunds for cancellations made less than 24 hours before the scheduled delivery or pick-up.
Customized, corporate and large-volume orders have differentt cancellation terms.
If your order hasnβt been processed yet, we'll do our best to make the necessary changes. Please call or Whatsapp us as soon as possible on +971 50 752 1973.
As our treats are perishable and made fresh to order, we are unable to accept returns. If there is an issue with your order, however, please call or WhatsApp us as soon as possible on +971 50 752 1973, and we will be happy to assist you.