CrACKLES FAQ

CrACKLES is not a traditional store front bakery. However, we sometimes have a limited variety of CrACKLES available at our kitchen/shop for sale. All of our products are made fresh to order, so if you’d like to place an order, please visit our website www.cracklesuae.com or call/Whatsapp us on +971 50 752 1973 for assistance.

The earlier the better! To ensure our freshness guarantee, CrACKLES are made fresh to order. We offer same day delivery (within Dubai) for most of our products and next day delivery for others. Kindly allow additional time for extra-large orders and/or special customizations. 

Yes, we offer delivery across the UAE. Fees are:

Dubai - AED20, Abu Dhabi - AED45, Sharjah - AED35, All Other Emirates - AED50

CrACKLES are perfect for any occasion! Order CrACKLES for birthdays, seasonal holidays, baby showers, bridal showers, weddings, corporate functions, or to enjoy with family and friends.

Sure! We would love to enhance your next private and/or corporate event with our delicious treats and unique customization options. Please call us on +971 50 752 1973 and we will be pleased to assist you.

CrACKLES are best stored in an air-tight container and will stay fresh at room temperature for up to four days from the date of production. Your treats will be marked with storage and handling instructions, a date of production and expiry along with allergen information.

We use high-quality, premium ingredients including crisped rice cereal, creamy marshmallows and real butter.

Our unique flavours are crafted with fine chocolates and other hand-selected toppings to ensure every bite is indulgent.

Please reach out to us directly for more specific information.

Our treats contain gluten and we unfortunately do not yet have a suitable gluten-free option at this time, hopefully in the near future we will!

Yes, all of our treats contain butter from cow's milk.

We are able to accommodate a dairy-free option, please reach out to us directly to learn more.

Although most of our treats do not contain nuts as an ingredient, it is important to know that our kitchen is not a nut-free facility. We do, however, use our own best practices to segregate food items and equipment at all times. Kindly note that our facility also processes egg, milk, soy and wheat products.

You may cancel your order 24+ hours before your scheduled delivery/pick-up and receive a 100% refund. All CrACKLES are made fresh to order and so refunds will not be issued for cancellations received after your items have been produced.

If your order hasn’t been processed yet, we can certainly make adjustments. Please call us or WhatsApp us on +971 50 752 1973 and we will be happy to assist you.

Since our treats are perishable and made fresh to order, we do not accept returns. If, for any reason you are not satisfied, please call us or WhatsApp us as soon as possible on+971 50 752 1973, and we will be pleased to assist you.